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FAQs

A few of the most common questions asked by chocolate lovers.

What is the nutritional content of Pana Chocolate?

Pana Chocolate is raw, vegan, gluten free, soy free, and refined sugar free. A bar that nourishes from the inside out. You can find our nutritional panels on the product pages for each individual bar flavour.

Is Pana Chocolate suitable for diabetics?

We try to create chocolate that everybody can enjoy. Our bars are low GI and sweetened with raw, organic dark agave nectar or coconut nectar. This means when eaten in moderation they’re suitable for people with diabetes, however it is always best to check with your health practitioner. A 15g serving of Pana Chocolate contains around 3-4g of low GI sugar.

Does Pana Chocolate contain gluten?

No. All of our products are completely gluten free.

Are all Pana Chocolate products vegan friendly?

Yes. All our chocolate and desserts are free from all animal products and animal bi-products.

Does Pana Chocolate contain caffeine?

The cacao bean contains very small amounts of caffeine, but also contains theobromine (a similar alkaloid to caffeine). This ingredient is far less stimulating to the central nervous system than caffeine, therefore most people would not notice these small amounts. However, if you’re sensitive to caffeine it’s probably best to avoid cacao.

Does Pana Chocolate contain nuts?

Not all products contain nuts but Pana Chocolate is made in a facility that also handles nuts. 

Is Pana Chocolate suitable for children and pregnant women?

Pana Chocolate is free from dairy, soy, gluten and contains only natural and 100% organic ingredients, so it is suitable for children and pregnant women. Whilst we like to think of ourselves as raw chocolate experts, if you or your child have specific dietary requirements or allergies, we recommend seeking qualified medical advice.

How can I pay for my online order?

You can pay via PayPal and credit card.

I tried to order, but I got an error...

If you are paying via PayPal and you are having problems completing your order, ensure that your PayPal account is set up correctly and connected to a funding source. Also check that the address provided to Pana Chocolate matches your PayPal address exactly. 

If you are still having problems, we recommend using a credit card to complete your purchase. If this does not solve your error, please contact us on 1300 717 488 or info@panachocolate.com.

Do you ship internationally?

Yes! We currently ship directly to Mainland UK and the following European destinations - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. To order, select the UK or Europe store at the bottom of your browser to start shopping. 

Country not listed? If you are in absolute need (we completely understand), please send us your order enquiry through our Contact page and we'll see what we can do. 

When should I expect delivery of my online bar purchase?

We understand your cupboard needs to be stocked with chocolate. Online chocolate bar orders for delivery are dispatched from Melbourne with Australia Post Express Post or Toll parcel services within 1-2 business days (excluding public holidays) on receipt of payment. Please check with Australia Post or Toll for delivery times to your area.

I would like to place a wholesale order.

We’d be happy to help. Please visit our Contact page and select your enquiry type. 

When can I expect delivery of my cake order?

All cakes ordered online before 3pm will be available from the following day. 

We hand deliver Monday – Friday between 11am and 1pm if delivery address is within the delivery zone (see FAQ below for details on the delivery zone). Please select your preferred delivery time when placing your order. If you need your cake delivered by a particular time, please call us on 1300 717 488 and we will try to meet your needs. You can also order cakes to Pick Up any day of the week, including weekends. Pick up location are Alexandria, NSW and Richmond, VIC. 

How much is delivery?

Delivery of our chocolate bars is Australia wide and we have a flat rate shipping cost of $8.

Pana Chocolate cakes can be hand delivered within our delivery zones for a flat rate of $15. For delivery of cakes outside of our delivery zone, please call 1300 717 488 to discuss what may be possible.

I need a cake delivered ASAP! Where do you deliver?

In NSW we deliver to: Alexandria, Surry Hills, Darlinghurst, Paddington, Potts Point, Woolloomooloo, Sydney CBD, Pyrmont, The Rocks, Darling Harbour, Zetland, Haymarket, Newtown, Marrickville, Erskineville, Redfern, St Peters, Waterloo, Bondi Junction, Darlington, Glebe, Ultimo, Double Bay, Elisabeth Bay, Rushcutters Bay, Woollahra, Kensington, Mascot, Enmore, Tempe, Millers Point, Barangaroo, Forest Lodge & Camperdown.  

In VIC we deliver to: Docklands, CBD, Southbank, Collingwood, Fitzroy, Abbottsford, Richmond, South Yarra, Cremorne, East Melbourne, Prahran, South Melbourne, Kew, Hawthorn, Kooyong, Toorak, Camberwell.

If you live outside of the above areas, please call us on 1300 717 488 to discuss what is possible. 

Do I need to be home to receive my order?

Our cakes need to be kept in the fridge, so we don’t recommend leaving them unattended! 

Can you ship in warm weather?

If it's hot where you are - please mail your parcel to a location where someone will be present to receive the package, to prevent our chocolate sitting in the sun! If your chocolate should arrive soft, leave it in the freezer for an hour or so. It will taste just as good, but might not look as pretty. As our chocolate is heat-sensitive, we will manage the heat exposure as much as possible, but can't guarantee product integrity on arrival in warm cliamates. 

Does Pana Chocolate use fairly traded ingredients?

At Pana Chocolate we believe in sourcing all our raw materials straight from their countries of origin, supporting ethical and sustainable sources of income for local workers.

All of our major ingredients are branded fairtrade, except for our coconut oil, which is still produced under fair trade conditions from small plantation growers.

We work hard to ensure that everyone involved in production and supply is receiving higher than market price for their goods and services. Please refer to our Ingredients section for more information on the individual ingredients.

Where are your ingredients sourced?

All of our ingredients are certified organic and fairtrade, where possible.

We source our ingredients from their countries of origin:
- Cacao from Bolivia and the Dominican Republic
- Cold-pressed cacao butter from Peru
- Cold pressed coconut oil from the Philippines
- Raw dark agave nectar from Mexico
- Carob from Spain
- Cinnamon from Sri Lanka

Please refer to our Ingredients section for more information on the individual ingredients.

Is Pana Chocolate packaging made from recycled materials?

Pana Chocolate loves the earth, as much as it loves your insides. Our packaging is made from 100% recycled materials, our inks are 100% vegetable based and our seal is an edible plant gum. 

How is Pana Chocolate best stored?

It’s good to remember that all our chocolate and desserts are raw and free of preservatives. Because of that they have special care instructions.

Your chocolate needs to be stored in a cool, dark place below 18 degrees centigrade. Coconut oil has a very low melting point, so your chocolate will become soft if it gets hot.

The refrigerator is a safe place for your treats as the quality and texture will not be affected. But be sure to keep it away from any strong odours, as chocolate and cacao absorb odours. If you receive a chocolate package from us that is warm to touch, do not open it straight away. Transfer to a refrigerator for an hour or two before opening.

As for cakes and other delicacies, please store in either the refrigerator or freezer and keep transport of your cake to a minimum, out of direct sunlight or heat. 

What percentage cacao is Pana Chocolate?

Depending on the flavour the cacao percentage varies from 50% to 80%. Please refer to individual bar flavours for details.

Which sweeteners do you use?

Our products are free from refined sugar, instead we use natural sweeteners. Our preferred natural sweeteners are agave and coconut nectar as we find when combined with other natural ingredients create the most delicious taste and velvety texture.

Are your chocolates and cakes Kosher?

We use kosher ingredients in all our products, and our chocolate bars are certified by Kosher Australia. Certification of Pana Chocolate specialty chocolates and cakes is not possible, as flavours change regularly, however all ingreditents used are Kosher. 

Is Pana Chocolate paleo?

Pana Chocolate Sour Cherry & Vanilla and Fig & Wild Orange bars are paleo friendly, as well as a large range of our raw cakes, desserts and shop products, including;

OMGinger, Licorice Pillar, Caramel Lava Drop, Turkish Rose, Seasame Caramel, Pana Pop, Raw Brownie, Brazil Nut Ganache, Choc Caramel Spread, ANZAC cookies, Caramel Fudge Cookies, Choc Fudge Cookies & Hot Chocolate mix.

Our cake slices vary in flavour each day, so please consult with our shop staff on the ingredients before purchasing.