A few of the most common questions asked by chocolate lovers.
Pana Chocolate is raw, vegan, gluten free, soy free, and refined sugar free. A bar that nourishes from the inside out. You can find our nutritional panels on the product pages for each individual bar flavour.
We try to create chocolate that everybody can enjoy. Our bars are low GI and sweetened with raw, organic dark agave nectar or coconut nectar. This means when eaten in moderation they’re suitable for people with diabetes, however it is always best to check with your health practitioner. A 15g serving of Pana Chocolate contains around 3-4g of low GI sugar.
No. All of our products are completely gluten free.
Yes. All our chocolate and desserts are free from all animal products and animal bi-products.
The cacao bean contains very small amounts of caffeine, but also contains theobromine (a similar alkaloid to caffeine). This ingredient is far less stimulating to the central nervous system than caffeine, therefore most people would not notice these small amounts. However, if you’re sensitive to caffeine it’s probably best to avoid cacao.
Not all products contain nuts but Pana Chocolate is made in a facility that also handles nuts.
Pana Chocolate is free from dairy, soy, gluten and contains only natural and 100% organic ingredients, so it is suitable for children and pregnant women. Whilst we like to think of ourselves as raw chocolate experts, if you or your child have specific dietary requirements or allergies, we recommend seeking qualified medical advice.
You can pay via PayPal and credit card.
If you are paying via PayPal and you are having problems completing your order, ensure that your PayPal account is set up correctly and connected to a funding source. Also check that the address provided to Pana Chocolate matches your PayPal address exactly.
If you are still having problems, we recommend using a credit card to complete your purchase. If this does not solve your error, please contact us on 1300 717 488 or firstname.lastname@example.org.
Yes! We currently ship directly to Mainland UK and the following European destinations - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. To order, select the UK or Europe store at the bottom of your browser to start shopping.
Country not listed? If you are in absolute need (we completely understand), please send us your order enquiry through our Contact page and we'll see what we can do.
We understand your cupboard needs to be stocked with chocolate. Online chocolate bar orders for delivery are dispatched from Melbourne with Australia Post Express Post or Toll parcel services within 1-2 business days (excluding public holidays) on receipt of payment. Please check with Australia Post or Toll for delivery times to your area.
We’d be happy to help. Please visit our Contact page and select your enquiry type.
All cakes ordered online before 3pm will be available from the following day.
We hand deliver in Melbourne, Monday – Friday between 11am and 1pm if delivery address is within the delivery zone (see FAQ below for details on the delivery zone). Please select your preferred delivery time when placing your order. If you need your cake delivered by a particular time, please call us on 1300 717 488 and we will try to meet your needs.
You can also order cakes to Pick Up any day of the week, including weekends from our Sydney and Melbourne shops. For Sunday pickup, please call us on 1300 717 488 (VIC) or 0451 371 830 (NSW) to order. Pick up locations are Alexandria, NSW and Richmond, VIC. If you have a long drive home, you may leave us a note in your order for the cake to be frozen, ensuring it will reach the final desination without melting.
Delivery of our chocolate bars is Australia wide and we have a flat rate shipping cost of $8.
Pana Chocolate cakes can be hand delivered in Melbourne within our delivery zone for a flat rate of $15. For delivery of cakes outside of our delivery zone, please call 1300 717 488 to discuss what may be possible.
In VIC we deliver to: Abbotsford, Auburn South, Burnley, Camberwell, Carlton, Collingwood, Cotham, Cremorne, Docklands, East Melbourne, Fitzroy, Glenferrie South, Hartwell, Hawksburn, Hawthorn West, Kew, Kooyong, Malvern, Malvern North, Melbourne CBD, Prahran, Prahran East, Richmond, South Melbourne, South Wharf, South Yarra, Southbank, St Kilda Road, Toorak, Windsor.
If you live outside of the above areas, please call us on 1300 717 488 to discuss what is possible.
Our cakes need to be kept in the fridge, so we don’t recommend leaving them unattended!
If it's hot where you are - please mail your parcel to a location where someone will be present to receive the package, to prevent our chocolate sitting in the sun! If your chocolate should arrive soft, leave it in the freezer for an hour or so. It will taste just as good, but might not look as pretty. As our chocolate is heat-sensitive, we will manage the heat exposure as much as possible, but can't guarantee product integrity on arrival in warm cliamates.
At Pana Chocolate we believe in sourcing all our raw materials straight from their countries of origin, supporting ethical and sustainable sources of income for local workers.
All of our major ingredients are branded fairtrade, except for our coconut oil, which is still produced under fair trade conditions from small plantation growers.
We work hard to ensure that everyone involved in production and supply is receiving higher than market price for their goods and services. Please refer to our Ingredients section for more information on the individual ingredients.
All of our ingredients are certified organic and fairtrade, where possible.
We source our ingredients from their countries of origin:
- Cacao from Bolivia and the Dominican Republic
- Cold-pressed cacao butter from Peru
- Cold pressed coconut oil from the Philippines
- Raw dark agave nectar from Mexico
- Carob from Spain
- Cinnamon from Sri Lanka
Please refer to our Ingredients section for more information on the individual ingredients.
Pana Chocolate loves the earth, as much as it loves your insides. Our packaging is made from 100% recycled materials, our inks are 100% vegetable based and our seal is an edible plant gum.
It’s good to remember that all our chocolate and desserts are raw and free of preservatives. Because of that they have special care instructions.
Your chocolate needs to be stored in a cool, dark place below 18 degrees centigrade. Coconut oil has a very low melting point, so your chocolate will become soft if it gets hot.
The refrigerator is a safe place for your treats as the quality and texture will not be affected. But be sure to keep it away from any strong odours, as chocolate and cacao absorb odours. If you receive a chocolate package from us that is warm to touch, do not open it straight away. Transfer to a refrigerator for an hour or two before opening.
As for cakes and other delicacies, please store in either the refrigerator or freezer and keep transport of your cake to a minimum, out of direct sunlight or heat.
Depending on the flavour the cacao percentage varies from 50% to 80%. Please refer to individual bar flavours for details.
Our products are free from refined sugar, instead we use natural sweeteners. Our preferred natural sweeteners are agave and coconut nectar as we find when combined with other natural ingredients create the most delicious taste and velvety texture.
We use kosher ingredients in all our products, and our chocolate bars are certified by Kosher Australia. Certification of Pana Chocolate specialty chocolates and cakes is not possible, as flavours change regularly, however all ingredients used are Kosher.
Pana Chocolate Sour Cherry & Vanilla and Fig & Wild Orange bars are paleo friendly, as well as a large range of our raw cakes, desserts and shop products, including;
OMGinger, Licorice Pillar, Caramel Lava Drop, Turkish Rose, Seasame Caramel, Pana Pop, Raw Brownie, Brazil Nut Ganache, Choc Caramel Spread, ANZAC cookies, Caramel Fudge Cookies, Choc Fudge Cookies & Hot Chocolate mix.
Our cake slices vary in flavour each day, so please consult with our shop staff on the ingredients before purchasing.